Strict No Return Policy.

1. No voluntary returns or exchanges

Once an accepted order has been dispatched, Peptellect does not accept voluntary returns or exchanges or offer change-of-mind refunds or credit. This includes purchaser selection mistakes, excess purchases, materials no longer required and unmet research expectations where the goods meet agreed specifications. Unopened, sealed and unused goods are included.

A Business Customer has no contractual change-of-mind return right after dispatch. Mandatory consumer cancellation rights and remedies for incorrect, damaged, faulty, nonconforming or undelivered goods remain protected.

2. Cancellation before dispatch

Email us immediately to request cancellation before dispatch. We will reasonably try to stop fulfilment and confirm whether cancellation is possible; a request is not a guarantee. If no contract has been accepted, we will release or refund payment for a withdrawn request unless another lawful, expressly agreed commitment applies. Mandatory cancellation rights remain unaffected.

3. Delivery problems and nonconforming goods

Inspect delivery promptly; report issues with the order reference, batch details and reasonably available evidence. Reporting visible problems within seven days helps investigation and does not remove valid later claims. Safely retain packaging, segregate suspect materials and stop using them.

We will investigate and provide the remedy required by law or the supply contract, bearing reasonable necessary return costs where we are responsible. Obtain safe, lawful transport arrangements before sending materials back. Coordination must not make a mandatory remedy dependent on discretionary approval.

4. Mandatory consumer cancellation

Where applicable distance-selling law gives a cancellation right, you may normally cancel without a reason within 14 days after receipt, subject to any longer mandatory period. For one order delivered separately, the period normally starts after the last item arrives.

Send a clear cancellation statement to our email or business address within the deadline. The form below is optional. Unless we arrange collection, send goods back within 14 days after notifying us. Coordinate safe, lawful transport promptly; this does not postpone your notice deadline or make cancellation conditional on authorisation.

Exceptions apply only if the actual goods and circumstances satisfy the law and required information was provided. A research-use label or sealed vial alone does not establish an exception. Defective-goods remedies remain separate.

5. Refunds and costs

Required refunds use the original payment method unless another lawful method is expressly agreed. No statutory refund-processing fee applies; store credit cannot replace a required monetary refund without your agreement.

Eligible statutory cancellations include standard outward delivery, excluding your chosen premium upgrade. Direct return costs are yours only if disclosed before purchase. Lawful deductions may apply for handling beyond what is necessary to establish the nature, characteristics and functioning of the goods; no automatic restocking penalty applies.

Refunds are made without undue delay. Where we do not collect, we may await goods or evidence of return dispatch, whichever occurs first, and reimburse within 14 days thereafter. If no goods were supplied or collection was offered, reimbursement is due within 14 days of notice. Any earlier mandatory deadline prevails.

6. Optional shipping insurance

Insurance covers only the risks, limits and benefits disclosed in the selected policy. It creates no return, exchange or change-of-mind refund right. Selecting or declining it does not remove our delivery obligations or mandatory remedies; an insurance claim is not a prerequisite to those remedies.

Optional statutory cancellation form

To Peptellect Limited at the contact details above. Use this form only where a statutory cancellation right applies.

I/We cancel the contract for these goods: __________. Order reference: __________. Ordered/received on: __________.
Consumer name and address: __________. Date: __________. Signature, only if submitted on paper: __________.